FAQs

❓ FAQs – Frequently Asked Questions

1️⃣ What is ALAF VERSE?

ALAF VERSE is a premium artificial jewellery brand offering stylish, affordable, and skin-friendly accessories. ✨💍

2️⃣ Do you sell only artificial jewellery?

Yes, we specialize in high-quality artificial jewellery designed for all styles. 💎

3️⃣ Are your jewellery pieces skin-friendly?

Absolutely! All pieces are made to be gentle on your skin. 🌸

4️⃣ What materials do you use?

We use premium alloys, copper, stones, beads & high-quality plating. 🪄

5️⃣ Is your jewellery safe for sensitive skin?

Yes, most of our products are hypoallergenic. 🌿

6️⃣ Do your pieces fade or lose color?

With proper care, our jewellery stays shiny for a long time. ✨

7️⃣ How long does ALAF VERSE jewellery last?

With careful use, it lasts months to years. 💫

8️⃣ Do you offer daily-wear options?

Yes, we have lightweight daily-wear collections. 🌞

9️⃣ Are your designs lightweight?

Most of our products are extremely lightweight and comfortable. 🎀

🔟 Do you have traditional and modern designs?

Yes! From ethnic to western to fusion—we have it all. 🌈

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🛒 Ordering & Shopping

1️⃣1️⃣ How can I place an order?

Just browse, add to cart, and checkout—simple! 🛍️

1️⃣2️⃣ Do I need an account to shop?

No, you can checkout as a guest too. 👤

1️⃣3️⃣ How can I track my order?

You’ll receive a tracking link via SMS/Email. 📦🔍

1️⃣4️⃣ What payment methods are available?

UPI, Cards, Net Banking & more. 💳

1️⃣5️⃣ Do you offer Cash on Delivery (COD)?

Yes, COD is available on select orders. 💵

1️⃣6️⃣ Can I cancel or modify an order?

Only before it is shipped—contact support quickly. ⚡

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🚚 Shipping & Delivery

1️⃣7️⃣ How long does delivery take?

Usually 3–7 business days depending on location. ⏳

1️⃣8️⃣ Do you offer express shipping?

Yes, express delivery is available for select pin codes. 🚀

1️⃣9️⃣ Do you ship all over India?

Yes, nationwide delivery is available. 🇮🇳

2️⃣0️⃣ Do you ship internationally?

International shipping is coming soon! 🌍✨

2️⃣1️⃣ What are the shipping charges?

Shipping charges vary by order value & location. 📬

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🔄 Returns, Refunds & Exchanges

2️⃣2️⃣ What is your return policy?

We offer easy returns on eligible items. 🔁

2️⃣3️⃣ How do I request a return or exchange?

Contact our support team with order details. 📩

2️⃣4️⃣ Can I return used jewellery?

No, only unused and undamaged items can be returned. 🚫

2️⃣5️⃣ How long do refunds take?

Refunds take 3–7 working days after approval. 💸

2️⃣6️⃣ What if I receive a damaged/wrong product?

We will replace it free of cost—just share proof. 🛠️📷

2️⃣7️⃣ Do you offer warranty?

No warranty, but quality is guaranteed. ⭐

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📞 Customer Support

2️⃣8️⃣ How can I contact ALAF VERSE support?

You can reach us via Email, WhatsApp, or Instagram. 📱💬

2️⃣9️⃣ What are your support hours?

We’re available Monday–Saturday, 10 AM–7 PM. ⏰

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♻️ Stock & Restocks

3️⃣0️⃣ Do you restock sold-out items?

Yes! Many items are restocked regularly. 🔄

3️⃣1️⃣ How can I know when an item is restocked?

Follow us on Instagram or enable notifications. 🔔

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🎁 Gifts & Bulk Orders

3️⃣2️⃣ Do you offer gift packaging?

Yes, premium gift packaging is available. 🎁

3️⃣3️⃣ Can I send jewellery as a gift to someone?

Yes, you can directly ship to another address. ❤️

3️⃣4️⃣ Do you offer bulk order discounts?

Yes, discounts are available for bulk purchases. 📦

3️⃣5️⃣ Do you have wholesale options?

Yes, custom wholesale orders are accepted. 🛒✨

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🛠️ Product Details & Care

3️⃣6️⃣ Are your items handmade?

Many of our pieces are hand-crafted. ✋✨

3️⃣7️⃣ How do I store artificial jewellery?

Keep it dry & store in airtight pouches. 🧿

3️⃣8️⃣ How do I clean ALAF VERSE jewellery?

Use a soft cloth—no chemicals or water. 🧼

3️⃣9️⃣ Will jewellery tarnish if it gets wet?

Yes, avoid water, perfume & sweat. 💧🚫

4️⃣0️⃣ Are your earrings good for sensitive ears?

Yes, most of our earrings are skin-safe. 🌺

4️⃣1️⃣ Do you offer matching sets?

Yes! Necklace + Earrings combo available. 💖

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✨ Brand & Experience

4️⃣2️⃣ Do you update your collection often?

Yes, new designs drop almost every week! 🔥

4️⃣3️⃣ Where can I follow ALAF VERSE?

Instagram, Facebook & WhatsApp updates available. 📲

4️⃣4️⃣ Do you offer discounts or coupons?

Yes, seasonal and festive offers run regularly. 🎉

4️⃣5️⃣ How do I apply a coupon code?

Enter the code at checkout before payment. ✍️

4️⃣6️⃣ What if my payment fails?

Retry or contact support for help. 🆘

4️⃣7️⃣ Can I change my delivery address?

Yes, before your order is shipped. 📦

4️⃣8️⃣ Do you send order confirmation messages?

Yes, via SMS and Email. ✉️📱

4️⃣9️⃣ Is ALAF VERSE jewellery hypoallergenic?

Yes, many items are hypoallergenic and safe. 🌿💕

5️⃣0️⃣ Why choose ALAF VERSE?

Because we deliver style, quality & affordability—always. 🌟💎